Remote Support: Let Us Solve Your Computer Troubles
Computers are often unpredictable. One minute things are working fine and the next minute they’re not and you have no idea why. They’re also just plain complicated. Learning new programs or new skills on the computer can be time-consuming and frustrating.
Why go it alone? If you’re having trouble managing your email, website, online backup service or other xmanonline features, we can help. And best of all, you won’t have to try to explain to us what is happening — we’ll be able to see your computer screen just like we were sitting beside you! All you need to do is install a small program (Mac and PC compatible). The software allows us to view your computer screen over the Internet and even move your mouse for you, so we can diagnose and fix the problem quickly.
To Order Remote Support
- Download and install the Remote Support software here: Windows or Mac.
- The next time you have an issue that you need our help with, give us a call on 08 9467 2935 or email us at [email protected] and we will set up a support session (with your unique ID and password that the software generates)
Remote Support Pricing
* Connection fee – $20
* Each 15-minute block – $20
* Therefore minimum charge is $40
Your data is fully encrypted and completely protected at all times. The software generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system. We can access your computer only when you give us the password and only for as long as you keep the software open. You will see on your computer screen exactly what we are doing, and anytime you want to end the connection, simply quit the support software. We will be able to to communicate through the software via written text, or we can be on the phone at the same time if need be.
Next time you have a problem, call us first — before you waste your valuable time.