The Online Backup service offered by xmanonline is known for its ease of use. But sometimes your computer’s unique quirks can keep the backup from working properly. If you are experiencing missing or interrupted backups, check the following:
1. Launch your Online Backup software. Click the Settings (gear) icon in the lower-left corner, select the correct Backup Set at the top of the window, and then select Backup Schedule. Verify that the “Run scheduled backup on this computer” is checked. If it is unchecked, check the box and then wait and see if the backup runs as scheduled.
2. While still in Settings>Backup Schedule, click the Properties button and check the time the backup is set to run. Verify that your computer is not sleeping or shut down at that time. Your computer must be awake and connected to the Internet during the backup time. Note that shutting the lid on a laptop usually puts it to sleep. You may need to adjust the sleep settings on your computer. In Windows, go to Start>Control Panel>Power Options. On a Mac, go to Apple Menu>System Preferences>Energy Saver. Once you have adjusted your settings, wait and see if the backup runs as scheduled.
3. Check that your Control Panel Computer Name matches.
- Go to the xmanonline.com.au home page and login to the Online Backup Control Panel.
- Click the Backup Set option in the menu at the top of the page.
- Select the backup set that isn’t working from the drop down list.
- Scroll down to the Run scheduled backup on computers named field and make a note of the name in the box and leave this window open.
- Then go to your computer’s Start menu and right-click on ‘My Computer’ (‘Computer’ in Windows Vista). (On a Mac go to Apple Menu>System Preferences>Sharing.)
- Chose Properties and then select the Computer Name tab.
- Check that the Computer Name field matches the name you noted in the Control Panel. If it doesn’t match, correct the name listed in the Online Backup Control Panel and then scroll down and click Update. Then wait and see if the backup runs as scheduled.
4. Check with your network administrator that your firewall isn’t blocking the backup software. (If you can run a Manual Backup, then this is not the problem.)
5. Check that the Scheduler on your Windows computer is running. Restart the service if it is running.
- For Windows XP and Windows Vista
- Control Panel -> Administrative Tools-> Services -> Online Backup Scheduler
- Right-click and choose Restart
6. If the above does not work, please email the log files to xmanonline Customer Support. The files can be found at:
- XP:
C:\Documents and Settings\[username]\.obm\log\
- Vista:
C:\Users\[username]\.obm\log\
C:\Program files\xmanonline\log\