Remote Support: Let Us Solve Your Computer Troubles

May 28th, 2011

Computers are often unpredictable. One minute things are working fine and the next minute they’re not and you have no idea why. They’re also just plain complicated. Learning new programs or new skills on the computer can be time-consuming and frustrating.

Why go it alone? If you’re having trouble managing your email, website, online backup service or other xmanonline features, we can help. And best of all, you won’t have to try to explain to us what is happening — we’ll be able to see your computer screen just like we were sitting beside you! Read the rest of this entry »

Online Backup Installation and Setup

April 6th, 2011

Xmanonline’s robust Online Backup system is easy to get up and running. The whole setup should only take about 15 minutes — after that your backups will be completely automated. Just set it and forget it!

Please follow the directions below, or view the following flash tutorials:

Download

  1. Go to the xmanonline Home Page and click on Online Backup in the Login navigation menu in the center of the page.
  2. Enter your Online Backup login name and password and click Login.
  3. In the top left-hand corner, click on Install Software. Read the rest of this entry »

How to Manually Backup Your Data Using Online Backup

April 6th, 2011

Xmanonline offers a complete online backup solution that automatically backs up the vital files on your computer to their secure servers. While the system backs up your data on a regular basis, there may be times when you wish to do a manual backup.

You might, for instance, have just added critical emails, photos or documents to your computer and you want to be sure they are backed up immediately. Or your computer might be acting strangely and you fear it is about to crash. In this case, it is easy to tell the software to run a manual backup.

Please follow the directions below, or view the flash tutorial here.

Manual Online Backup 1

Select Backup

To Initiate a Manual Backup

  1. Open your xmanonline backup software.
  2. Click Backup on the left-hand side (if you have not created your backup set, please go here).
  3. Select the ‘Backup Set’ to be backed up, and click OK. The backup will start immediately.
  4. Your manual backup is finished when in the Log Table states ‘Backup Successfully Completed’.

    Manual Online Backup 2

    Select your Backup Set and click OK

Congratulations! You have successfully done a manual backup of your data set.

Trouble-Shooting Online Backup Scheduling

April 6th, 2011

The Online Backup service offered by xmanonline is known for its ease of use. But sometimes your computer’s unique quirks can keep the backup from working properly. If you are experiencing missing or interrupted backups, check the following:

1. Launch your Online Backup software. Click the Settings (gear) icon in the lower-left corner, select the correct Backup Set at the top of the window, and then select Backup Schedule. Verify that the “Run scheduled backup on this computer” is checked. If it is unchecked, check the box and then wait and see if the backup runs as scheduled.

2. While still in Settings>Backup Schedule, click the Properties button and check the time the backup is set to run. Verify that your computer is not sleeping or shut down at that time. Your computer must be awake and connected to the Internet during the backup time. Note that shutting the lid on a laptop usually puts it to sleep. You may need to adjust the sleep settings on your computer. In Windows, go to Start>Control Panel>Power Options. On a Mac, go to Apple Menu>System Preferences>Energy Saver. Once you have adjusted your settings, wait and see if the backup runs as scheduled.

3. Check that your Control Panel Computer Name matches.

  • Go to the xmanonline.com.au home page and login to the Online Backup Control Panel.
  • Click the Backup Set option in the menu at the top of the page.
  • Select the backup set that isn’t working from the drop down list.
  • Scroll down to the Run scheduled backup on computers named field and make a note of the name in the box and leave this window open.
  • Then go to your computer’s Start menu and right-click on ‘My Computer’ (‘Computer’ in Windows Vista). (On a Mac go to Apple Menu>System Preferences>Sharing.)
  • Chose Properties and then select the Computer Name tab.
  • Check that the Computer Name field matches the name you noted in the Control Panel. If it doesn’t match, correct the name listed in the Online Backup Control Panel and then scroll down and click Update. Then wait and see if the backup runs as scheduled.

4. Check with your network administrator that your firewall isn’t blocking the backup software. (If you can run a Manual Backup, then this is not the problem.)

5. Check that the Scheduler on your Windows computer is running. Restart the service if it is running.

  • For Windows XP and Windows Vista
  • Control Panel -> Administrative Tools-> Services -> Online Backup Scheduler
  • Right-click and choose Restart

6. If the above does not work, please email the log files to xmanonline Customer Support. The files can be found at:

  • XP:
    C:\Documents and Settings\[username]\.obm\log\
  • Vista:
    C:\Users\[username]\.obm\log\
    C:\Program files\xmanonline\log\

How to Manage Your Online Backup Storage Space

April 6th, 2011

If you use xmanonline’s Online Backup solution to save critical files on your PC, then you know you have a specific amount of space allotted to you on the server. To check your allotted storage space, see our article on Viewing Your Storage Usage.

The files on your computer are compressed when they are uploaded to storage, at an average rate of at least 2:1. So if you have 10 GB of files you wish to back up, it will take up less than 5 GB of storage on the server.

As you continue to add new files to your computer, you will eventually get close to your maximum storage capacity. You will receive an email when you get to 90% capacity. Once 100% capacity is reached, the software will stop backing up files. To prevent this, you have a couple of options: Read the rest of this entry »

Viewing Your Online Backup Storage Usage

April 6th, 2011

The xmanonline Online Backup service provides a generous amount of storage space for securing your vital files. There are four levels of storage space available. Once your initial backup is complete, the system then makes ‘incremental’ backups where it only uploads files that are new or have been modified. So subsequent daily backups are much smaller. If you wish to check how much of your allotted storage space you have used, there are two ways to check it.

Checking Storage Usage from Your Software:

  1. Launch your xmanonline Backup program.

    Online Backup Storage

    The "Used" statistic is the most important.

  2. On the main window that appears, you will see your storage statistics listed under ‘Quota Usage’.
    • The ‘Used’ statistics tell you how much total storage space you’re using (Data plus Retention) and what your total allotted space is. This is the number you want to keep an eye on. It represents all of your Backup Sets combined (if you have more than one). The rest of the numbers are less important, but if you’re curious:
    • The ‘Data’ statistic tells you the size of the backups stored in the ‘Data’ area (doesn’t include the retention area).
    • The ‘Recycle Bin’ number tells you the size of the files that you have deleted or that are older versions of files you have modified. They are held in the ‘Retention’ area and will eventually be deleted.
    • The ‘Total Backup’ number tells you the total amount of data you have ever backed up (but some of that is probably old data that has already been deleted on the server).

Checking Storage Usage from the Online Control Panel:

  1. Go to the xmanonline Home Page and click on Online Backup in the Login navigation menu in the center of the page.
  2. Enter your Online Backup login name and password and click Login.
  3. The Home page for your control panel will appear.

    Online Backup Usage

    The "Total Storage" number is the most important.

  4. Select the Statistics link.
  5. The statistics shown are for the current month’s backups and your monthly average. If you need to go back in time, select a different Month from the drop-down menu on the upper-right.
  6. The ‘Total Storage’ number from your most recent backup is the one you want to keep an eye on. It represents all the data you currently have stored on the server in the Data and Retention areas. The number of files is shown in brackets. The rest of the statistics are as follows:
    • The ‘Data Area’ statistic tells you the size of the backups stored in the ‘Data’ area (doesn’t include the retention area)
    • The ‘Retention Area’ number tells you the size of the files that you have deleted or that are older versions of files you have modified. They are held in the ‘Retention’ area and will eventually be deleted.
    • The ‘Uploaded Size’ number tells you the size of your most recent backup.

What do you do if you’re getting close to your storage limit? See our article on How to Manage Your Online Backup Storage Space.

How to View an Online Backup Report

April 6th, 2011

Xmanonline provides a complete Online Backup solution to protect the important data on your Mac or PC. When using Online Backup, a complete record is kept of all your recent backups. This is in addition to a comprehensive email report which is emailed to you after a backup is completed. However, if  you ever need to verify (at any time of the day) that the right files are getting backed up,  you can find all the details in the Backup Logs and Backup Reports.

Please follow the directions below, or view the flash tutorial here.

To View Your Backup Log:

  1. Open your xmanonine Backup program.
  2. The main window that opens will give you direct access to your logs.
  3. Click the Backup Log button.

    Online Backup Report

    Launch your program and select Backup Log

  4. In the next window, select the Backup Set and Log Date from the drop-down menus at the top and all the log details will appear. Click the arrow at the bottom of the page to view additional pages if needed. (For an even more detailed report see below.)

    Online Backup Report 2

    Select the Backup Set and Date

  5. You can Take a Screenshot of any pertinent error messages.
  6. Click Close when you are finished.

To Print or Save Your Backup Report:

A more detailed backup report is available through our online Control Panel. You can also save or print reports from this interface:

  1. Go to the xmanonline Home Page and click on Online Backup in the Login navigation menu in the center of the page.
  2. Enter your Online Backup login name and password and click Login.
  3. The Home page for your control panel will appear.
  4. Select the Report link.
  5. Select the Backup Set and Log Date from the drop-down menus at the top, and then click Detailed Report.

    Online Backup Report 3

    Select the Backup Set, Date and click Detailed Report

  6. From this window, go to File>Print to print out a copy, or go to File>Save As to save a copy. You could also Take a Screenshot of the report. (If you have a Mac, you can save it as a PDF by going to File>Print and clicking on the PDF button on the bottom-left of the Print window.)

How to Modify Your Online Backup Profile

April 6th, 2011

If you are using xmanonline’s Online Backup program to back up critical files on your computer, you may from time-to-time need to change some information in your profile, such as your email address, password or time zone. To change your settings:

Online Backup Profile Settings

Click the Profile icon

  1. Launch your Online Backup program.
  2. Click the small green person icon in the lower-left corner.
  3. To change your Password:
    • Click the Change button in the “User Information” section.
    • Warning: You must make a note of your original password, before you change it, because this is what is used as your encryption key. Without your original password, you will not be able to restore your data. We recommend that you store the password in a different building than your computer (in case of fire).

      Online Backup Profile

      You can change your password, email or time zone

    • Type in your old password, then your new password twice, and click OK.
  4. To change your Email:
    • Click the Properties button in the “Contact” section.
    • Change the email address and/or name and click OK.
    • Click Add if you wish to add an additional email address.
    • Select an email address and click Remove if you wish to delete an address.
  5. To change your Time Zone:
    • Click on the drop-down menu in the “Time Zone” section and select the correct option.
  6. When you are finished, click OK.
  7. When you close the software and it asks if you want to save the backup settings to the backup server, click Yes.

Note: You can also access these settings online, by going to the xmanonline home page and selecting “Online Backup” from the Login menu and signing in. Your user profile settings will be on the first window that pops up.