Archive for the ‘General’ Category
How to Use YouSendIt To Send Large Files
From time to time you may need to send a file to xmanonline customer support. Sending large files (over 10 MB in size) by email can be problematic. Sometimes email providers will not send or receive emails with large attachments. In these situations, it’s best to use a service like YouSendIt to send your file. ... read more...
What Is My IP Address?
Your IP address is a number assigned to each device you use to access the Internet (such as a wireless router or modem). Think of it as the digital world’s equivalent to a street address. You are usually assigned an IP address by your Internet Service Provider (ISP). This happens automatically and is not something you ... read more...
How to Clear Your Browser or DNS Cache
Sometimes your website browser can get outdated versions of website pages “stuck” in its memory (also called a “cache”). This can be especially frustrating if you are working on your website and you make a change, but refreshing the page does not show the change. Before you assume that something is wrong with your methods, ... read more...
Diagnosing Website or Email Down
Sometimes you suddenly can’t access your website or email. This can be very frustrating, especially when you’re not sure what the cause of the problem is. Try the following steps to help diagnose the problem. They must be followed in sequential order: STEP 1: Check if there a problem with the xmanonline server Are you ... read more...
What Is Continuous Data Protection?
Here at xmanonline, we offer a service to our hosting customers called Continuous Data Protection. What exactly is it and why do you need it? We’re glad you asked. Continuous Data Protection is a backup service for the data that we are hosting for you on our servers. It automatically backs up all of your ... read more...
Using Dropbox to Send Large Files
From time to time, you may need to send xmanonline customer support a large file, such as a Control Panel backup file. Emailing files over 10 MB can be problematic, so we recommend using Dropbox instead. Dropbox is a free, easy-to-use program that allows you to share files. Here’s how: Download the Dropbox application by ... read more...
Remote Support: Let Us Solve Your Computer Troubles
Computers are often unpredictable. One minute things are working fine and the next minute they’re not and you have no idea why. They’re also just plain complicated. Learning new programs or new skills on the computer can be time-consuming and frustrating. Why go it alone? If you’re having trouble managing your email, website, online backup ... read more...
How to Take a Screenshot with Your PC, Mac or iPhone
If you need to contact xmanonline support, it is often invaluable to send a screenshot (sometimes called a screen capture) to support staff, so that they can see exactly what you are seeing. A screenshot is a “photo” of your computer screen. Whether you are on a PC, Mac, or iPhone, there is a simple ... read more...