Managing Spam and Viruses

June 4th, 2011

Two things that are the bane of every computer users existence are spam and viruses. Spam is the unsolicited emails you get in your inbox — the ads telling you that you’ve won the lottery or encouraging you to buy drugs or worse. Viruses are those pesky little computer programs that invade your computer and cause it to work slowly or not at all — or that email strange things to everyone in your address book. The good news is, there are plenty of things that you can do to limit your vulnerability to spam and viruses. The bad news is, the people who send spam and viruses are always one step ahead, so you can never eliminate them completely. But with our tips you can come pretty close. Read the rest of this entry »

How to Clear Your Browser or DNS Cache

June 4th, 2011

Sometimes your website browser can get outdated versions of website pages “stuck” in its memory (also called a “cache”). This can be especially frustrating if you are working on your website and you make a change, but refreshing the page does not show the change. Before you assume that something is wrong with your methods, or with your website, take a minute to clear your browser cache and see if that solves the problem.

Other times, you may start getting a “Not Found Error 404″ message when trying to view a website address that you know is valid. You can check to see if the website is truly down or if it’s just you by going here. If it’s just you, your browser may have an outdated IP address for that website stuck in its cache. Flushing the DNS cache can solve this problem.

How to Clear Your Browser Cache

Here are instructions for the most popular browsers on how to clear your cache. Read the rest of this entry »

Diagnosing Website or Email Down

June 2nd, 2011

Sometimes you suddenly can’t access your website or email. This can be very frustrating, especially when you’re not sure what the cause of the problem is. Try the following steps to help diagnose the problem. They must be followed in sequential order:

STEP 1: Check if there a problem with the xmanonline server

Are you able to check your email via Webmail? To do this, go to our Home page, click Webmail and enter your email address and password.

  • IF YES, then your email is functioning correctly at our end. You will need to check your settings in your desktop email client. Compare them to our email setup instructions here. If you are still unsure, please take a screenshot of your mail client settings and send it as an attachment to us support@xmanonline.com.au, and we will be able to assist you as quickly as possible.
  • IF NO, you may have an incorrect password. Feel free to email us at support@xmanonline.com.au, and we can reset your password for you.
  • IF NO (even with a new password), please go to step 2. Read the rest of this entry »

What Is Continuous Data Protection?

June 2nd, 2011

Here at xmanonline, we offer a service to our hosting customers called Continuous Data Protection. What exactly is it and why do you need it? We’re glad you asked. Continuous Data Protection is a backup service for the data that we are hosting for you on our servers. It automatically backs up all of your hosted files every 8 hours. This is entirely different from our Online Backup Service, which backs up the files that reside on your personal computer. Read the rest of this entry »

Backing Up Multiple Computers on a Network

June 2nd, 2011

Did you know that you can use xmanonline’s Online Backup service to back up all the computers in your home or office network? All of them can be backed up using the same Online Backup account, making it easy to manage and restore files throughout your network. Also, the Online Backup software is compatible with multiple operating systems, so it’s fine if you have more than one type of computer in your network. Here’s how to set it up: Read the rest of this entry »

Using Dropbox to Send Large Files

June 2nd, 2011

From time to time, you may need to send xmanonline customer support a large file, such as a Control Panel backup file. Emailing files over 10 MB can be problematic, so we recommend using Dropbox instead. Dropbox is a free, easy-to-use program that allows you to share files. Here’s how:

  1. Download the Dropbox application by going to Dropbox.com and follow the installation instructions. (It is compatible with Windows, Mac, Linux, iPad and smartphones.) Read the rest of this entry »

Online Backup Advanced Settings

June 2nd, 2011

If you’ve started using xmanonline’s Online Backup system to protect your computer’s important files, you might be wondering about some of the more advanced features. Here’s a quick overview of options you might not be aware of.

  • Backup more than once a day: If you have critical files that need backing up more than once a day, you can have them backup more frequently — from every minute to every 12 hours. We recommend setting up a new Backup Set containing only those critical files. Follow the instructions for setting up a new Backup Set here, and when you get to the Backup Schedule Properties, select Type: Daily and Time: Periodically and then select how often in the drop-down menu at the bottom. Read the rest of this entry »

Backing Up Your Email with Online Backup

June 2nd, 2011

Email has become a vital tool for communication. We exchange documents, photos, phone numbers and more on a daily basis. Sometimes you forget to save this information anywhere else and it is so easy to delete an email by mistake! When you start using xmanonline’s Online Backup service, you want to be sure that your vital emails are included in your Backup Set. Here are the steps you need to take, depending on your operating system: Read the rest of this entry »